This document lays out the conditions governing the use of this website and the purchase of products in the same (hereinafter the "Conditions").
Please read the Conditions carefully before using this website. By using this site or placing an order through this site, you agree to be bound by these Conditions; therefore if you do not agree with all the Conditions, you should cease the use of this site.
These Conditions may be amended. It is your responsibility to read them regularly, because the conditions in force at the time of usage of the site or execution of the Agreement (as defined below) will be the conditions applicable to you.
2. USE OF OUR WEBPAGE
By using this website and placing orders through the same you agree:
1. To use this website only to make inquiries or place orders that are legally valid.
2. Not to place any false or fraudulent order. If we can reasonably determine that an order is false or fraudulent, we will be entitled to cancel the order and report it to the relevant authorities.
3. To provide us with your true email address, mailing address and/or other contact information. You also agree that we may use that information to
contact you. If you do not provide us with all the necessary information, we will not be able to process your order.
By placing an order through this website, you declare to be older than 18 years old and to have legal capacity to enter into agreements.
3. SERVICE AVAILABILITY
The articles that are displayed throughout the website are delivered in the USA with UPS, for international shippings send an email at firstname.lastname@example.org.
4. EXECUTION OF THE AGREEMENT
To place an order, you must follow the online purchasing procedure and click on "Authorise payment". All orders are subject to our acceptance, which will be notified through an email confirming that the product has been accepted ( the “ Order Confirmation”) and when the product has been dispatched, you will be notified with a shipping email (the "Shipping Confirmation").
5. AVAILABILITY OF PRODUCTS
All orders are subject to availability of products. If difficulties arise in respect of the supply of products, or if any particular product is not in stock, we reserve the right to inform you about substitute products with the same or higher quality, which you will be able to order. If you do not want to order any of those substitute products, we will refund any prepaid amount.
6. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove, or modify any material or content thereof. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time, in our sole discretion.
We will not be liable to you or to any third party for removing any product from this website, regardless of whether the product has been sold or not, for removing or modifying any material or web page content, or for refusing to process an order after having sent you the Order Confirmation.
7. SHIPPING AND DELIVERY
We ship in the United States with UPS, for international shipping please send an email at email@example.com.
The items will be shipped to the delivery address that the client has indicated when placing the order.
Once the order has been dispatched, an e-mail will be sent to the client notifying of the orders dispatch. The order will be sent to the delivery address that the client has stated in the registry form- it is important that the client ensures that address details are correct as these cannot be modified, we cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order.
8. DELIVERY FAILURE
If after one attempt delivery of your parcel becomes impossible, the UPS shipper will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.
9. PASSING OF PRODUCT OWNERSHIP AND PASSING OF RISK
You will bear all risks associated with the products from the moment of their delivery./ we dispatch.
10. PRICE AND PAYMENT
The price of each product will be as quoted in our website, except in cases of obvious error. Although we do our best to ensure that all prices listed on the website are accurate, errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed as cancelled and you will receive a full refund of the amounts you have prepaid.
We are under no obligation to supply you with any product at the incorrect lower price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unequivocal and could have reasonably been recognised by you as a mispricing.
All prices on this website exclude TAX as well as shipping costs, which will be added to the total payable amount. Prices may change at any time but eventual changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have finished shopping, all the items you wish to purchase will be added to your cart and the next step will be processing and paying for your order.
You can pay for your order using Paypal.
11. RETURN & EXCHANGE POLICY
11.1. The right to cancel an order
Return and exchange policy
Once you have received your order, you have 15 days to make a return. You need to contact us at firstname.lastname@example.org with your order ID and the references you want to send back, and our customer care team will let you know the return options. The right to cancellation will be applicable if and when the items returned to La Superclásica are in the same condition in which they were received, along with the complete original packaging, tags, labels and any other accessory related to the items.
You are in charge of the return shipping and the return shipping costs. The only address in with we take delivery from is 1421 W 35th Pl, Los Angeles, CA 90018.
Once we approve the return you will receive an email with the prepaid return label (*15 USD fee will be deducted from your refund) and a return invoice that you must print and include in the package.
11.2 Return of faulty products
If you think that the item you have received does not comply with the conditions stipulated in the contract, you should get in touch with us providing us with the items information as well as the damage that is visible at email@example.com. Most of our pieces are handmade and unique pieces, meaning it's probably that you will have no stock available for a same product exchange. If applicable you can ger a full refund.